6 Problem Solving Steps for Conflict Resolution
In my last article, I talked about why resolving conflict is so important.
Today I’d like to share my thoughts on Problem Solving that helps with Conflict Resolution.
Everyone has a need for conflict resolution at various times throughout their life…A way to find a peaceful resolution to disagreement over things that are:
Peace is not absence of conflict, it is the ability to handle conflict by peaceful means. – Ronald Reagan
Achieving Conflict Resolution
The best way to achieve the resolution we desire is through problem solving:
Problem solving is based on the desire for cooperation, to have your partner and yourself working together to meet the needs of the situation. Problem solving does not have to be time consuming. With practice it may take only a minute or two to generate ideas and pick solutions. Even children can learn problem-solving techniques. Problem solving helps children to feel both valuable and capable, because their concerns are being addressed and they are learning life skills.
6 Steps to Problem Solving
1 – Define the problem from the point of view of both your partner and yourself.
- Determine the degree of ownership for both your partner and yourself.
- Acknowledge your partner’s feelings and needs.
- Use Empathetic Listening
- Acknowledge your feelings and needs using “I” Messages
Transition: “Are you ready to think about what we might do to solve this problem?” If the answer is yes, move on to Step 2.
2 – Brainstorm. Generate Ideas.
- Write down all ideas.
- No judging, evaluating, or rejection at this stage
Transition: “Do you feel you have enough ideas to begin evaluating them?” If yes, move on to next step. If no, come up with more ideas until both parties are ready to move on to Step 3.
3 – Evaluate options. Discuss consequences of each possibility on the list.
- Decide which ideas you like.
- Decide which one(s) you want to put into action.
Transition: “Do any of the solutions stand out as the best choice?”
4 – Select the solution that meets everyone’s needs.
Transition: “Are you ready to plan who does what by when?”
5 – Make a specific plan.
- Be specific as to who does what, where, when, and how.
- Be clear as to what behavior changes are expected.
Transition: “It might be helpful to think about how you know the solution works.”
6 – Review solution later and evaluate progress.
- Agree to a specific time to come together to review the plan.
- Agree on how to measure progress.
- Renegotiate where necessary.
Conflict cannot survive without your participation. – Wayne Dyer
Sometimes we just need a time out to help in the resolution process, and that’s what I’ll discuss in my next article.
This is an excerpt from my book “Embracing Change From the Inside Out”
If you’re ready to make life changes from the inside out contact me, I will help you understand how to make those changes.
You can also contact me to speak at your next event, I will adjust my topic to the needs of your audience.